Digital solutions will enable better communication between citizens and government agencies to uphold democratic values. Similarly, these solutions may be harnessed to improve the quality of government service delivery through integrated and efficient processes, to reduce bureaucracy, and improve efficiency, accountability and transparency. A series of strategic national initiatives are to be established under this pillar to facilitate the enhancement of digital identification, fintech, healthtech, and other government-wide services.
Sri Lanka’s planned Digital Government Architecture will address the needs of multiple layers of customers (horizontal) with shared solutions and Line of Business (LoB) solutions built upon the foundation that consists of A National Data and Identity Interoperability Platform (NDIIP) (to be built), Lanka Government Network (LGN) and Lanka Government Cloud (LGC).
Lanka Government Network and Lanka Government Cloud (LGN/LGC) use secure and reliable infrastructure facilities to the government to host any type of application/ system and ensure government organizations, offices and buildings are connected with appropriate bandwidth to support the use of e-Government services by public servants as well as visitors to these offices.