Grievance Redress

ICTA is firmly committed to promoting effective grievance redress, collaborative problem-solving, and alternative dispute resolution on the projects it supports. Managing operational risk by addressing grievances from people impacted by ICTA projects is a critical aspect of our work. To achieve this, we utilize grievance redress mechanisms (GRMs) as a valuable tool for early identification, assessment, and resolution of complaints on our projects.

This commitment to effective grievance redress is not unique to the ICTA; organizations across public and private sectors, both in developed and emerging economies, have increasingly implemented institutionalized complaints handling and dispute resolution processes to manage feedback and operational risks.

We believe that by prioritizing grievance redress and alternative dispute resolution, we can create a more transparent and accountable environment for all stakeholders and promote sustainable development in the communities we serve.

If you have any grievances related to our projects, please feel free to contact us at cercprojects@icta.lk. We assure you that all messages received will be responded to promptly, and necessary actions will be taken to address the issues raised.