Industry Market Surveys Programme

Industry Market Surveys funds the collation and analysis of information on industry relevant areas such as workforce growth, revenue growth, industry size, industry dynamics, foreign market penetration etc. The Industry Development team of the ICTA along with a reputed research/ consultancy firm will be conducting industry market surveys and it has been decided to conduct minimum two industry surveys per year based on the industry need.
The programme also can fund the purchasing of studies conducted by international entities, which will benefit the industry and the commissioning of further studies.


•    Gaining a better understanding on industry data points such as telecommunication, human capital and export revenue.
•    Bridging the information gap between demand and supply of ICT workforce by enhancing access to necessary information by all relevant stakeholders.
•    Enhancing knowledge on local & international markets.

In Essence

Industry market surveys funds the collation and analysis of information on industry relevant areas, purchasing of studies done by international entities and commissioning of studies.

Work Force Survey 2013


ICT Agency, Industry Associations

•    Minimum 2 surveys

•    Overall workforce has grown from 50,159 in 2010 to 75,107 in 2013.

•    Employing around 80,000 professionals as at 2015.

•    Export Revenue $ 850 million as at 2015.

•    Highest share among job categories is S/W Engineering-21% as at 2013.

1.    Work Force Survey

ICT Workforce Survey is a sample survey that provides estimates about ICT workforce in Sri Lanka. Target population of the survey is employers of ICT workforce. The survey intends to produce essential information for stakeholders concerned with ICT industry such as growth of employment opportunities, a profile of ICT workforce and demand and supply predictions for the coming year, types of skills needed to obtain IT jobs and compensation to different job categories.
This survey uses Statistical procedures to decide the sample frame, survey methodologies and to make predictions about the future workforce.

2. IT Usage Survey

IT Usage Survey is a sample survey that provides information on the extent of IT usage in companies. (This survey is a planned for 2017)

3. Purchasing studies already done on selected Markets

The Industry Development team of ICTA focuses on purchasing local/international market surveys, which provide deeper insight into the industry including new technology changes, methodologies, innovation, workforce, etc. This allows the industry to explore and enhance their knowledge on local markets and international markets (Australia, UK etc.)
These studies which will be considered for purchasing would be identified based on industry demand and justification on the need for such information.

4.    Commissioning Studies/ Market Analysis in Target Markets

ICTA Industry Development team or recognized trade association will propose the need for such study/analysis. Once selected based on the standard Government Procurement guidelines on consultancy selection, the surveys/ studies will be commissioned. ICTA will then announce the final results and the information will be published on the ICTA website.

IT for Regional SMEs and Professionals Programme

This initiative supports SME IT companies to fuel productivity improvements and efficiencies across diverse industries including agriculture, tourism, retail, manufacturing, etc. with the development and promotion of cost effective, yet specific solutions, to support the transformation of general businesses into digital businesses.
Encouraging such SMEs will help create technology centric jobs in the local regions and assist in overall regional empowerment, creating a foundation for technology centric industries to be built in the future.
The IT SME Support Program targets IT SMEs in Sri Lanka to improve their products, tap into new markets and provide opportunities to meet new clients. This will also expose new ICT technologies in multiple domains for business users in varied regions. It provides them with an opportunity to  meet ICT companies to share and explore solutions they could incorporate to their business.


•    •    To educate the small and medium businesses in various industry verticals including agriculture, tourism, retail, manufacturing, etc. on the benefits that Information Technology can bring to their business
•    To educate the small and medium business community on the effective use of the internet to create visibility to their business
•    To provide the opportunity for IT SMEs in a particular region to exhibit their service offerings to the business community in the same region
•    To provide a platform for IT SMEs in different regions to network resulting in regional partnerships
•    To influence regional employment generation for technically skilled persons

In Essence

The goal of the strategy is to promote the introduction and utilization of ICT in SMBs and to enhance competitiveness while providing a platform for IT SMEs to showcase their products and service offerings for SMBs in provinces.


ICT Agency, Industry Associations, EDB, BOI, Business Chambers, Regional Chambers

•    Increase in sales and revenue for exhibitor companies
•    Partnerships formed across ICT companies of various regions.
•    Convergence with other industries. (IT to be used as a cross-cutting tool across other industries, enabling the digital transformation.

•    10 exhibitions held – Kandy, Matara, Jaffna, Kurunegala, Ratnapura, Anuradhapura, Trincomalee, Galle, Bandarawela, Colombo
•    57 Companies exhibited
•    750+ participants at seminar and exhibitions
•    Awareness created among 10 regional chambers on benefits of ICT usage

Scanning and digitizing of existing Government documents

By recognizing the critical role that ICT can play in delivering an efficient and effective government service to the citizens, Information and Communication Technology Agency (ICTA) has launched the ‘Scanning and Digitizing of existing Government documents’: an initiative which facilitate the Digitize and store all government documents. The Government intends to use ICT to improve the reach and responsiveness of public services, reduce transaction costs to business, make government more transparent and accountable, and address the urgent needs of the citizens.

Main objective of digitizing the government, and empower the government services, ICTA has initiated the project ‘Scanning and Digitizing of existing Government documents’ an initiative which facilitate the Digitize and store all government documents related to citizens in selected government organizations. With this project, all the existing government documents will be scan, digitize and store with access control as per government data security policy and privacy laws all government documents related to citizens for organizations. With this project, government institutions will have the capacity to integration with related stakeholder organizations who may require to access and obtain stored documents

This project will bring out several advantages to the government and the citizens. This project will ensure the higher efficiency and productivity in the government services and it will be really effective in delivering a satisfied service to the general public. Further it will eliminate the unnecessary expenditure and lower the corruption in transactions due to availability of data electronically. Ultimately it will improve the living standards of the citizen and improve the quality of the government service which is efficient and effective. This project is expected to be completed by the end of 2017.


• To improve productivity, efficiency and effectiveness of government organizations by scanning, digitizing and storing existing documents,
• Provide online access to government documents.
• Make the digitized material and records available online for reuse on other platforms.
• Maximize the efficient and effective use of resources to carry out digitization and achieve cost-saving benefits
• Improve government service to citizens
• Promote online access to Government information by the public

In Essence

ICTA will facilitate the scanning, digitize and store all government documents related to citizens in selected government organizations. With this project, all the existing government documents will be scan, digitize and store with access control as per government data security policy and privacy laws all government documents related to citizens for organizations.

“Increased Higher efficiency and productivity in the government
Eliminate unnecessary expenditure.
Elimination of misuse of government funds
Lower corruption in transactions due to availability of data electronically
A more satisfied citizen services by the government”

A total of 80 government organizations will be implemented with Cross Government Digital Document System. Project will be implemented in four phases. Phase 1 will cover 20  government organizations.

IT / ITES Vendor Certification Programme

IT / ITES Vendor Certification Programme

The project promotes Certified IT/ITES skills among entry level IT/ITES candidates, by reimbursing a portion of the fee for international vendor certification held by globally recognized technology vendors. This thereby creates a pool of candidates that are ICT literate and suitable for entry into the local and international ICT workforce.

In achieving the objectives, ICTA engages with accredited testing centers across the island making this offer open to any Sri Lankan who wishes to be certified. Over the course of the year, the scheme reimburses the respective students via the accredited testing centers.


•    To create internationally certified professionals in Sri Lanka
•    To set the trend of linking with international bodies for international certifications
•    To drive individuals to become internationally recognized domain experts

In Essence

The IT/ITES Vendor Certification Program funded by the Government through ICTA, promotes Certified IT / ITES skill availability in Sri Lanka.


Industry Associations

•    Increased availability of IT/ITES Certified skill.

•    4500+ international certificate holders

eDivisional Secretariat (eDS) Project

The Divisional Secretariats (DS) are the grass root level administrative units which deliver more than 90 percent of the government services to the citizen. Apart from extending services to public, the DSs are responsible in directing and coordinating all the development activities taking place in the division.
However, many other ministries and departments provide their services through Divisional Secretariat making the most common, grass root level citizen delivery point.
The DSs function under the preview of the Ministry of Public Administration and Home Affairs. The main services which are delivered by DS are Registration of persons and their life events, Pensions, Social benefits, Motor Vehicle registration, Motor vehicle driving licenses and renewal of motor vehicle revenue licenses, passports, and issuance of various permits. Therefore, the Divisional Secretariat is identified as the “one stop shop” for delivering most critical government services to the citizen.

There are 25 District Secretariats for 25 administrative districts in the country. The District Secretariat which is headed by the District Secretary is the superior administrative units to the Divisional Secretariat. Generally there are 5-25 DSs functioning under a District Secretariat. Therefore Divisional Secretariats cover the entire island. A DS divisions is further broken in to smaller units and such units are  called  “Grama Niladarai” Divisions (GN Division) which is a collection of few villages. There are 500 -800 families on average in a Divisional Secretaries’ Division and almost all such families are needed to interact with Divisional Secretariat for many matters related to their daily life.
The details related to the structure of the regional administration setup in Sri Lanka are given in the table below.

Name of  Administrative Unit Number of Units
District Secretariats 25
Divisional Secretariats 331
GN Divisions 14,022

Currently almost all the services of Divisional Secretariats are handled manually and It has been identified that efficiency and effectiveness of number of these services could be enhance by using ICT. In view of this, eDs project has been identified by ICTA, in conjunction with, Ministry of Home Affairs (MHA) as a priority project to make the services of Divisional Secretariats more effective and efficient using ICT.
The Project will focus on, enabling the Divisional Secretariat to enhance their functions with ICT, to provide more seamless, citizen centric, solid, customizable and sustainable services, while providing an easy to use platform which allows the government to automate of processes, analyze key data, implement an effective decision support system and collaborate among the Superiors.

In Essence

The Project will focus on, enabling the Divisional Secretariat to enhance their functions with ICT, to provide more seamless, citizen centric, solid, customizable and sustainable services, while providing an easy to use platform which allows the government to automate of processes, analyze key data, implement an effective decision support system and collaborate among the Superiors.

•    ICT enabled efficient system at the Divisional Secretariats with streamlined internal processes.
•    Interactive networking environment in Divisional Secretariats.
•    ICT literate staff operating the system.
•    Improved attitude of Divisional Secretariats staff towards customer orientation and citizen centric service provision and social accountability.
•    Improved transparency of the service delivery process.
•    Effectiveness in governance service delivery process/ improved user satisfaction.
•    Reduced unit cost of service provision.
•    Reduced time taken for service delivery.
•    Encouraged participatory good governance.

To Streamline, Automate and Interconnect
District Secretariats -25
Divisional Secretariats – 320

Gaps exist in digital consumer and data protection laws in Sri Lanka


Takas CEO Lahiru Pathmalal addressing the gathering as (from left) Digital Mobility Solutions Lanka CEO Jiffrey Zulfer, President’s Counsel, former SEC Chairman Dr. Dayanath Jayasuriya, IPS Research Assistant Vishvanathan Subramanian and Attorney-at-Law Thishya Weragoda look on

•    Experts discuss consumer rights in the digital age at forum organised by IPS
Discussing the rapidly changing digital commercial environment in Sri Lanka, experts pointed out that gaps still exist in the current laws that regulate consumer rights and data protection in mobile and online platforms.

Thishya Weragoda, Attorney at Law of the Supreme Court Sri Lanka pointed out that the Consumer Affairs Authority Act of Sri Lanka is not adequate as a dispute resolution mechanism in the current digital era where transactions take place in online trading platforms. He highlighted the need for umbrella organisations that unify traders and consumers of online platforms to resolve commercial disputes internally. He also noted that Sri Lanka lacked a proper and fair mechanism to protect online traders’ rights.

These observations were made at a forum organised by the Institute of Policy Studies of Sri Lanka (IPS) to mark the 34th World Consumer Rights Day on Wednesday (15) at the IPS Auditorium. The forum centred on the theme ‘Consumer Rights in the Digital Age’ and saw the participation of experts in the field, digital consumers, entrepreneurs and stakeholders.

IPS Deputy Director Dr. Dushni Weerakoon delivered the welcome address, highlighting the prevalence of e-commerce in Sri Lanka and its benefits and risks, and noting that 30% of the Sri Lankan population is connected to the internet today.


IPS Deputy Director Dr. Dushni Weerakoon delivering the welcome address


The keynote address was delivered by Information and Communication Technology Agency (ICTA) Legal Adviser Jayantha Fernando


The audience at the forum

The keynote address was delivered by Information and Communication Technology Agency (ICTA) Legal Adviser Jayantha Fernando. His speech focused on the ‘Legal Regime for Consumers in the Digital Age’, especially addressing issues such as gaps in the Electronics Transaction Act No. 19 of 2006, cybercrime and security and data protection in the e-world. Noting that legal measures to protect consumers in the digital age could be strengthened, Fernando highlighted the need for a comprehensive data protection regime with an institutional framework.

Meanwhile, speaking from the vendors’ point of view, Takas Ltd. CEO Lahiru Pathmalal highlighted the challenges in serving consumers in the digital age. Lack of trust of consumers in online transactions, cultural and language barriers, and regulatory hurdles were some of the issues that were discussed during his presentation.

The other panellists were President’s Counsel, former Chairman of Securities and Exchange Commission (SEC) Dr. Dayanath Jayasuriya, Sri Lanka Housewives Association President Suhaila Hussain, Digital Mobility Solutions Lanka CEO Jiffrey Zulfer, as well as Thishya Weragoda. Their presentations highlighted many salient aspects of digital consumerism in Sri Lanka such as the rights of consumers, the rights of traders, the needs of consumers in the e-market, entrepreneurship to expand e-commerce in Sri Lanka and the changing regulatory landscape for consumer protection in the digital era.

The panel discussion was chaired by IPS Research Assistant Vishvanathan Subramanian. A lively Q&A session followed the panel discussion.

Sourced by :

ICTA and Department of National Museums launch Sri Lanka Museums Mobile App

Heritage tourism has emerged as one of the most successful types of modern tourism. However, at present the access to information on cultural heritage is limited and scattered. The accuracy and consistency of available information are also concerns.

“Given this context, the ICTA initiated the ‘e-Heritage Project’ to introduce cutting-edge technology for the storage and dissemination of information on the cultural heritage of Sri Lanka; the aim of the Heritage Project being to improve the knowledge and satisfaction of tourists vis a vis Sri Lanka’s heritage and enhance Sri Lanka’s image as a Heritage Destination”, said CEO ICTA Muhunthan Canagey.

With this mandate, the Information and Communication Technology Agency of Sri Lanka having taken into consideration the disparities in accessing information communication technologies that exist in our society designed and developed the Sri Lanka Museums Mobile application, available on Android/iOS, which will provide visitors with not just rich content,  but also more interactive views of museum items.

The Sri Lanka Museum Application was launched concurrently with the re-opening of the Colombo National Museum complex by Hon. S.B. Navinna, Minister of Internal Affairs, Wayamba Development and Cultural Affairs, Deputy Minister, Mr. Palitha Thewarapperuma, Secretary Mr. D. Swarnapala and Director, Department of National Museums, Mrs. Sanuja Kasthuriarachchi

The National Museum of Colombo, also known as the Sri Lanka National Museum is the largest museum in Sri Lanka and contains collections of great importance and value to Sri Lanka such as the regalia of the country, including the throne and crown of the Kandyan monarchs as well as many other exhibits which tell the tales of ancient Sri Lanka. Museums make education more interesting as they bring students into contact with the reality of what they learn in school. Museums are also a major tourist attraction hence they help in boosting a country’s economy. They are also a good source of research especially for people who study history as they provide useful information for the researchers.

Today museums find themselves competing with the larger offering coming from other industries such as entertainment and hence face a crisis of attendance. Visitors also have more competitive choices for their leisure  activities  than  before  and expect  to  combine  learning  with  an entertaining  experience.

The Department of National Museums have realized that the static traditional way of presenting exhibits needed to be significantly transformed by adding creative elements and ideas with a view to encourage interactivity and improve visitor engagement, teamed up with the Information and Communication Technology Agency of Sri Lanka to develop a Museums Mobile application in Android & iOS platforms, to provide more user interaction with relevant content in relevant locations

The Android/iOS based mobile application was developed by the ICTA using contemporary ubiquitous mobile technology to put museums virtually at a visitor’s fingertips, thus encouraging and improving visitors’ engagement with Museums in Sri Lanka.

The solution developed for the Sri Lanka Museums has the following functionalities:
o    Multi-lingual content base (Sinhala, English, Tamil) – Records and integrates the voice description of artifacts, as well as text contents of various museums in Sri Lanka with the native mobile applications. Recorded voice descriptions are played once the user enters the item code or scans the QR maker.
o    Geo Location Based Augmented Reality – a module to locate the galleries based on the geo location of the visitor.
o    Indoor Positioning System – Marker based (Fiducial) indoor positioning system in order that users may know the exact location they are at, thus being able to route their location accordingly.
o    Social Media – Social media is integrated with the applications in order that visitors may share their experience.

In the near future, the application will also provide facilities to purchase Museum tickets on-line and this feature will be activated with the launch of the National Payment Platform.

The Sri Lanka Museums Mobile Application project which commenced in 2015, with the Magampura Ruhunu Heritage Museum in Hambantota, today includes the National Museum of Colombo, known as the Sri Lanka National Museum, the largest Museum in Sri Lanka and one of the greatest museums in the world.

The Department of National Museums and the ICT Agency of Sri Lanka will incorporate the digital content of all the Museums under the purview of the Department of National Museums onto the Sri Lanka Museums Mobile Application by the end of 2018.

ICT Agency of Sri Lanka
No. 160/24, Kirimandala Mw., Col-5Sri Lanka
Voice    : +94-11-2369099 to 100
Web    :

Procurement of a Consultancy Firm for Productization of Offerings by ICTA – ICTA/GOSL/CON/QBS/2016/171


Terms of Reference

EOI Information Form

Published in Daily News on  March 09, 2017 and  March 13, 2017

Deadline for submission of Expressions of Interest 1500 hrs on March 24, 2017

Procuring a Consultancy Firm for the Implementation and Maintenance of Government Information and Process Exchange (GIPx) – ICTA/GOSL/CON/QBS/2017/05


Brief of Scope

EOI Information Form

Published in Daily News on March 09, 2017 and March 13, 2017

Deadline for submission of Expressions of Interest 1500 hrs on March 24, 2017


ICTA implements the next generation of citizen service delivery technology infrastructure for Ministry of Foreign Affairs.

Service delivery now reduced to 15 minutes from original  6 hours to 2 days

The Information and Communication Technology Agency (ICTA) took another step towards creating a digitally empowered nation by implementing an electronic Document Attesting System (eDAS) at the Ministry of Foreign Affairs (MFA) on 06th of February 2017. Using this electronic system, citizens can now get their certificates attested and certified within five to fifteen minutes, by merely accessing one single counter at the Consular division of MFA.

MFA-CD-eDAS launch-6-2-17_6

Pic 01: Deputy Minister of Foreign Affairs Hon Dr.  Harsha De Silva receiving the first document attested by the new system.

This service at the consular division of the MFA was inaugurated by Minister of Foreign Affairs Hon. Mangala Samaraweera, while Deputy Minister of Foreign Affairs Hon Dr.  Harsha De Silva, Secretary of Foreign Affairs Mr. Esala Weerakoon, Secretary to the Ministry of Telecommunication and Digital Infrastructure, Mr. Wasantha Deshapriya, Chairperson of ICTA Mrs. Chitranganie Mubarak and MD/CEO of ICTA Mr Muhunthan Canagey also participated at this event.

Till the launch of this electronic system, the MFA followed a manual process of document attestation and certification and citizens had to spend two days to obtain this service. However, as a result of the newly implemented technological infrastructure the issuing of certificates can now be done within 15 minutes.  The state of the art infrastructure includes high speed scanners and biometric authentication for ensuring document safety, traceability, good governance and transparency.

The center has been implemented with the modern queue management system which enables citizens to book appointments using their mobile phones and provides notifications on their mobiles as well.
The solution was deployed on the Government Cloud infrastructure and connected using the government network. The system will also be extended to all foreign embassies.

“ICTA’s vision is to have a digitally inclusive society, and one of its objectives is to ensure an efficient and seamless, citizen friendly experience in government” said MD/CEO of ICTA Mr Muhunthan Canagey.

The Consular Division of the MFA serves around 500 citizens to attest and certifying their documents on a daily basis and they have to examine and verify more than 1200-1500 documents per day. With the implementation of this electronic system, the MFA can now provide this service in an efficient and effective manner where the general public spend less than fifteen minutes at just one single service desk. With the implementation of eDAS, citizens can also get prior appointments if they are intending to visit the Consular Division to obtain their services. It is also important to note that the MFA has managed to relocate the consular division at a new location with improved and developed ICT Infrastructure and interiors. It is a commendable fact that the service cost remains the same while the service mechanism and delivery is greatly enhanced and upgraded.

MFA-CD-eDAS launch-6-2-17_3

Pic 02: Newly furbished Consular Division of Ministry of Foreign Affairs

Addressing the launching ceremony held at the new premises of the Consular Division, Hon. Deputy Minister of Foreign Affairs Harsha de Silva stated that it was a great honor for himself to be a part of this initiative which has great significance as it showcases the fact that the government of Sri Lanka has commenced their journey into the digital era. “With the newly introduced digital technology, the Ministry is ready to deliver an enhanced service to the public. We have reengineered the entire organization and brought down the time taken to deliver services to the people from  5 to 6 hours or even days, to just 5 to 15 minutes. This is a remarkable achievement”.

He further stated that the government is committed to their election manifesto and it is guaranteed that the future of Sri Lanka and its people is secured, while the government will work towards digitizing the national economy.
He extended his sincere appreciation to the ICTA for the support extended by them as the service implementation organization.  The Deputy Minister reiterated the Sri Lanka Government’s commitment to achieving a sustainable development of the country through the constructive engagement of all government services.

Hon HarinFernando Minister for Telecommunication and Digital infrastructure said  “digitization of government services plays a vital role where innovative technologies are transforming national infrastructure to kick start the economy and provide great customer experience”

Senior Director General,Consular Division of the MFA,  Mr. Ganegamarachchi averred that the newly introduced eDcoument Attestation system in the Consular division of the Ministry of Foreign Affairs would serve as a perfect example of how effective service delivery can be ensured through Cross Government coordination via digital platforms. “eDocument Attestation systems digitally linked to the Public, Sri Lankan and foreign diplomatic missions, Divisional Secretariats, the Department of the Registrar General, the Department of Immigration and Emigration, the Sri Lanka Bureau of Foreign Employment, and many others could benefit. The digital platform of the Consular division is capable of interacting with relevant stakeholders in real-time, thereby drastically reducing the waiting time in the document attestation process. As a matter of fact the waiting time per document has been reduced from 5 hours to a mere 15 minutes! Due to the electronic attestation process, the credibility of attested documents has also increased significantly. This enhanced credibility will also enable the public to receive consular services from foreign diplomatic missions and agencies promptly”.

Chairperson of ICTA Mrs. Chithranganie Mubarak said “I am proud to be a part of this launch, which clearly shows the outcome of hard work, dedication and efforts that have gone into the digital transformation of the public service delivery. The next generation of Citizen Services has now arrived here at the Consular Division of the Ministry of Foreign Affairs and we are extremely excited of its future. I wish both teams at ICTA and the MFA all the best on a great job well done”

MFA-CD-eDAS launch-6-2-17

Pic 03: ICTA Officials during the event: left to right: Mr. Muhunthan Canagey, CEO/MD of ICTA, Ms. Chithrangani Mubarak, Cahirperson ICTA, Hon. Mangala Samaraweera, Minister, Ministry of Foreign Affairs, Hon. Dr. Harsha De Silva, Deputy Minister, Ministry of Foreign Affairs.

Expressing his views on the initiative, Mr. Muhunthan Canagey said “it is important for government to be inline with the service experience that global organizations provide for the public. It is our vision to bring about a seamless experience of government service to the public and ICTA will further support government institutions to meet such service levels by providing the technology and human resources for such implementation. We are happy that with the support of the Hon. Deputy Minister Harsha De Silva, Director General of Consular Division Mr. Ganegamarachchi and his team we were able to achieve a successful rollout.”

ICTA has been entrusted with the task of digitizing the economy with vision of a digitally inclusive society. ICTA is the apex policy, facilitation and implementation agency of the government of Sri Lanka.