Cross Government Digital Document System

Cross Government Digital Document System

ICTA will implement the Cross Government Digital Document Management & Internal Workflow System with the vision of “digitization of government services where they can play a vital role in transforming national infrastructure through innovative technologies, to kick start the economy and provide great customer experience”.

The project
The Information and Communication technology Agency (ICTA), the apex ICT institution of the Government, functioning under the purview of Ministry of Telecommunication and Digital Infrastructure is in the process of implementing range of projects to enhance government services in order to provide efficient, effective and secure services to the public.

As part of this initiative of “Digitalization of Government”, ICTA intends to implement a Cross Government Digital Document Management & Internal Workflow System to function across the Government organizations, comprising all the Ministries and Departments. The objective of implementing a Cross Government Digital Document Management Platform is to reduce cost and time in accessing and storing paper based documents. The proposed platforms will further assist Ministers and officials of respective organizations to improve the productivity of services to the general public.
With this computer based document management system, ICTA will empower 80 organizations can digitize their documents and stored them in computer storage for the purpose of tracking and management. This will allow them to provide an efficient and effective public service to citizens.
The cross government digital document management and Internal Workflow system will also be integrated with the Lanka Government Network (link), which will enable the interconnected government organizations providing the opportunity to obtain and access government documents. Storage facility for the project will be provided through the Lanka Government Cloud (link).
During the first phase of the project, ICTA is looking forward to implement the system in 20 government organizations.

The problem that will be solved

It is a notable fact that the use of paper and documents is very high in the government sector. There are number of organizations that are battling with mountains of paper files which are stored in locked office rooms. This has created major issues to the respective government organizations, some of the challenges includes, decaying of important documents, lack of storage space, no mechanism to retrieve important documents in time and also the financial loss they have to endure as a result of allocating good office space as storage space for files and documents.

The benefits
This project will help the government to securely manage the ever-increasing paper documents.  Upon completion, government organizations will be able to digitize and securely store all their documents via the proposed government digital document management system. Further they will be able to search, retrieve and share any documents with the assurance that the security of the respective documents is ensured. With this project, the operational expenditure and processing time of the government service will be drastically reduced and it will guarantee the efficiency and effectiveness of the public services as well.
ICTA is look forward to complete and implement this project by the year 2018.

Current Status
ICTA intends to facilitate an awareness creation workshop on Cross Government Digital Document Management & Internal Workflow Systems prior to the implementation of the project.


Pilot 20 Organizations are as follows:


Ministry of Education
Western Provincial Education Department
Colombo Zonal Education Office
Homagama Zonal Education Office
Piliyandala Zonal Education Office
Sri Jayawardhanapura Zonal Education Office
Gampaha Zonal Education Office
Kelaniya Zonal Education Office
Minuwangoda Zonal Education Office
Negambo Zonal Education Office
Department of Rubber Development
Ministry of Plantation Industries
Police Recruitment Division
Ministry of Skill Development and Vocational Training
Ministry of Higher Education and highways, Higher Education Division
Presidential Secretariat
Ministry of Petroleum Resources Development
Ministry of Ports & Shipping
Ministry of Foreign Affairs (Protocol Division)
Public Service Commission

In Essence

“Increased Higher efficiency and productivity in the government
Eliminate unnecessary expenditure.
Elimination of misuse of government funds
Lower corruption in transactions due to availability of data electronically
A more satisfied citizen services by the government”

A total of 80 government organizations will be implemented with Cross Government Digital Document System. Project will be implemented in four phases. Phase 1 will cover 20  government organizations.

National Data Center

National Data Center


Why build a National Data Center (NDC)

As a requirement of the Government’s policy to make information resources widely available and accessible to all, it has become necessary to build a National Data Centre infrastructure to facilitate the consolidation and aggregation of all the Government’s key computing infrastructure in secure, highly available and resilient facilities.

About the NDC

The National Data Centre infrastructure will consist of a primary Data Centre and secondary data center, fully replicated facility in the information technology interior of the country. The proposed data center will be a Tier 3 Data Center that will cater to legacy bare metal caging, standard rack-space consolidation, and cloud services consolidation. The National Data Center (NDC) will consolidate all hardware and software resources in to a single location, with the aim of offering central hosting and managed services for all the institutions of the Government including cost effective software application solutions.

Benefits of NDC

NDC will enable access to the e-Government services reliably, efficiently and securely. ICTA will study and design the NDC by considering impact to environment, costs, suitable locations for primary Data Center and Secondary: disaster recovery center, implementation methodology, resource requirements, security, efficiency, reliability and overall architectural designs.

National Data Centre will be a priority as the electronic data requirement by Government organizations and Citizens will be high. The Data center will save costs towards decentralized operations in maintaining and purchasing hardware and software. Overall, the Government data will be located at a central location for consumption and analysis. Further, the NDC will lead the country towards digitized economy and improved levels of efficiency, while joining hands with the new and emerging world and preventing all forms of corruption and irregularities.

ICTA will support, operate, and maintain the NDC on behalf of all the Government and will provide all necessary supporting ICT services to all the ministries, departments and other government organizations and institutes. Therefore, all government organizations will be relieved of the burden of hosting their own applications and obtaining speedier and secure networking facilities which will allow them to increase productivity of their services to the citizens.

It is expected that this project set up will be completed in and implemented by 2019.


By establishing the Government Data centre it is proposed to reduce costs towards hardware and software resources and decentralized operations. The Government Data centre will consolidate all hardware and software resources in a single location and enable access to the services in reliable, efficient and secure managed by Government organizations to offer Citizen Services. Government Data centre will hold Government data of all the Government institutions and offer software application services.


In Essence

Improved efficiency, reduced costs in providing Government services efficiently, securely and reliably to the all the stakeholders of the Government.

All government ministries, departments and organizations

Stakeholder Engagement for Preliminary discussions on Implementation of a National Data Center

Information and Communication Technology Agency of Sri Lanka (ICTA) is empowered to implement ICT development strategies and programs, in both the government and private sectors, including Legal & Policy reforms in Sri Lanka. The agency functions under direct purview of the Ministry of Telecommunication and Digital Infrastructure.

ICTA intends to initiate a project that establishes a National Data Centre. The automation of government processes and functions and the setting-up of eServices are expected to give rise to the creation of a large volume of electronic data at various government entities. Government begins to depend more and more on electronic means to function and provide services to its citizens. Under these circumstances it becomes very necessary for the government to secure and ensure that the data is stored in reliable storages, together with proper access control. Also there are large numbers of individual government organizations which have set-up their own servers or rather data centres with high maintenance and operational costs. Therefore, it is vital that Government establish a Government Data Centre to reduce the cost of maintenance and increase the economically added value for country’s data while providing the opportunity for cross validation with very high level of vigilance and high data security.

Therefore, as a part of stakeholders engagement, ICTA published a Request for Information (RFI) on 14th of September 2016.

Stakeholder Engagement

1.    RFI Responses received

2.    Presentations    Thirty-Six (36) Local and International parties/consortiums expressed interest and engaged in preliminary discussions on implementation of a National Data Center (NDC) up to date. Each party has presented their views of the approach for the delivery & operation on all aspects of design and their understanding of costs, timelines, risks and other factors.

In its next step, ICTA gave all the interested parties an opportunity to present their project proposals. Therefore, all parties were requested to do a presentation aligned under the following outline:
1)      Brief Introduction of your company, and your consortium partners with brief corporate history and highlights to reflect stability and presence and ability to do a national project of this nature.  (10 minutes)
2)      A brief recap of your experience with similar projects in relation to Tier 3/ 4 Data Centers (10 minutes)
3)      Technical, financial & best practices, as well as Data Center failures and contributing factors and considerations in implementing a Tier 3/ 4 Data Centers. (20 minutes)
4)      The view of the approach for the delivery & operation on all aspects of design and their understanding of costs, timelines, risks and other factors. (20  minutes)

Observations & Recommendations
Through the outcome of the stakeholder engagement program, ICTA is confident that there are capable and interested parties who would take over the building and operation of the National Data Center on behalf of the government of Sri Lanka if there is sufficient return of investment (ROI) during certain period.

ICTA must determine a certain model of operation which does not compromise the security and the ownership of the data of the citizen of Sri Lanka. The best case would be a Public Private Partnership (PPP) rather than Build, Own, Operate and Transfer (BOOT) which the ICTA / Government has the authority on the information of the citizen.

Looking at the number of potential parties who has involved at the stakeholder engagement program, ICTA recommends that to explore the possibility of having second datacenter at a distant location to the NDC which could be act as the Disaster Recover Site (DRS).

Sri Lankan Startups @ 4YFN / MWC 2016 in Barcelona, Spain

Mobile World Congress 2016, the largest mobile tech expo in the world was held from the 22nd to the 25th of February 2016 in Barcelona, Spain with the participation of over 100,000 attendees from 204 countries around the world. The attendees include the top C level personnel of all leading mobile organizations in the world, decision makers, consultants and all leading international media. A part of the Mobile World Congress, is the 4 Years From Now event which is a startup focused event that happens alongside MWC since 2014. This year the 4YFN was attended by 12,500 attendees including MWC attendees and had nearly 500 exhibiting startups all the way from the United States of America in the Western part of the world to Taiwan and South Korea in the Eastern part of the world.

Also, participating at 4YFN were 10 Sri Lankan startups facilitated by the Spiralation program of the ICT Agency of Sri Lanka. Arimac Lanka, Enhanzer, ErbenLab, Evensel-IT, Kaawo, Katha, LiveRoom, PayMedia, PickFi and SquareMobile were selected by ICTA through an application and evaluation process to exhibit and participate in the event. Sri Lanka being an emerging startup ecosystem was exhibiting our talent among mature ecosystems such as Tel Aviv and Paris.

startup img 1
Sri Lankan Startup Delegation at 4YFN | Pic via Spiralation Facebook Page

The startups were able to meet with potential clients, probable investors, future partners and also talk to people to validate their ideas and improve their offerings. Further, the participants were also able to take part in various workshops and listen to over 200 speakers talk on various startup related topics from starting up a business all the way upto how to exit.

A highlight this year was the selection of Kaawo as one of the 15 finalists of the 4YFN IBM Global Mobile Innovators Tournament. Kaawo tweaked their collaborative storytelling platform as a on demand internet radio service which saw them being one of the 5 finalist in the Smart Homes and Buildings category. A Sri Lankan startup being on a global startup competition stage alongside USA, Russia, Canada and Indonesia was a refreshing sight.

Startuu img 2
The Kaawo team at 4YFN | Picture by Ahamed Nishadh


startup img 3
The Kaawo team along with the other finalists of the Global Mobile Innovators Tournament | Picture by Ahamed Nishadh


Spiralation and the Sri Lankan delegation to 4YFN would also like to thank the Honorary Consul of Sri Lanka in Barcelona, Spain Mr. Augustin Llanas Armet for visiting the pavilion and meeting with the delegation as well as hosting everyone for dinner on the 25th of February in Barcelona.

startup img 4

At the end of the 3 day event, the startups were able to meet a number of people that would help them grow their businesses in various way. Some startups have already forged partnerships and started discussions with potential clients before they returned to Sri Lanka after the mission.

The Spiralation Tech Startup Support Program by the ICT Agency of Sri Lanka provides various types of support for technology entrepreneurs and early stage technology related companies for developing their start-ups. The program includes but not limited to seed funding, trainings, networking sessions, business promotion opportunities locally and internationally, encouragement programs, hackathons, etc. The aim of Spiralation is to promote, encourage and support technology related entrepreneurship and innovation within Sri Lanka.

If you are a startup in Sri Lanka and would like to be notified about future opportunities available through Spiralation and ICTA, please visit and add your details to the Sri Lanka Startup Database. You can also join us on our Facebook page at to keep yourself updated on the latest in the Sri Lankan startup scene.




The e-Village concept initialized with a pilot project in a small village in the North Central Province of Sri Lanka – Mahavillachchiya. The village, with limited access to resources and few opportunities for its youth benefited greatly when ICT was introduced. Through dedicated teachers, individuals and organizations, the village youth were empowered with the knowledge and skills needed to access the means for a better quality life. An example of the impact the partners contribution and efforts have made on the village was secondary level students were commissioned to design websites and were earning more than their parents who are mostly farmers.

ICTA replicated this successful model in other villages across the country. Villages with limited resources and opportunities for their youth were identified, and provided with ICT facilities for e-learning, e-commerce, and other services. ICTA worked in collaboration with partners to bring in a greater resource pool of expertise and services, to develop the village and allowed for innovative social mobility amongst the members of the community.


The primary objective of the project was to demonstrate the effective contribution of an IT infrastructure in the accelerated socio-economic development. To provide increased opportunities for growth and a better quality of life for citizens in rural communities, particularly the youth, by using ICT as a tool and enabler for development.

Ketawala ICT& English Centre

An ICT & English Centre was established, as a result of the collaboration between the Information Communication Technology Agency (ICT Agency) of Sri Lanka, LearnAid and the KshasthriyaRajaputhraWeerasinghe Foundation (KRWF) of Mawathagama.

One of the responsibilities of ICT Agency was the implementation of the e-Sri Lanka Development Programme. The ICT & English Centre was a constituent element of the Ketawala e-village that established under this programme.

The objective of the project was to expand access to ICT, particularly by the youth in the rural community of Ketawala and its environs. It was also expected that there will be enhanced interaction between Tamil and Sinhalese communities living in the locality as the setting of the ICT Centre require the users to share the resources that was made available. Although the main beneficiaries of the ICT and English Language Centre were children studying at KetawalaVidyalaya, MuwankandaSaraswathi Hindu Vidyalaya, and Gonagaladeniya Primary School, school leaving youth as well as the parents of the children given access to the facilities.

The ICT & English Centre was built in a 20 perch block of land that has been donated to the project by the village temple. The site was located 6 Km from Mawathagama and was in close proximity to the Ketawala School.

The construction of the building was financed by LearnAid with private funds donated by Kuwaiti philanthropists. KRFW managed the project under the overall guidance and supervision of ICT Agency.

In Essence

  • Increased access to information and knowledge for children and adults
  • Increased awareness on the benefits of ICT and increased participation of villagers in ICT based activities such as e-commerce, e- learning etc.
  • Multi media library services to the community
  • Gradual dispersion of ICTs to neighbouring villages
  • Skilled trainers at village level

Empowered rural communities through access to information

Nenasala Project ( National Telecenter Project)

Nenasala Project ( National Telecenter Project)

The Nenasala Project is one of the projects implemented under the e-Sri Lanka Initiative. Formally known as the “Vishva Gnana Kendra Project (Nenasala)”, ICTA has incorporated it under the “Nenasala” label to introduce several models of the telecentres or knowledge centres to be established in all parts of Sri-Lanka to spread ICT services to the rural and semi-urban population.

The Project will aim to meet the infrastructure requirements in order to address the information and communication needs of rural areas in all parts of the country through the establishment of Nenasalas, and the provision of ICT based services.

As the diffusion and the use of ICTs in rural areas is limited, it is recognized that the most effective and efficient way to provide access to ICTs for rural areas will be through the establishment of Nenasalas. The main objectives of a Nenasala is to assist communities in:

  • Poverty reduction
  • Social and economic development
  • Peace building.

Since the inception of the project, a comprehensive monitoring and evaluation (M&E) approach is being implemented under the Nenasala project with the aim of measuring performance, learning lessons, and making required corrective actions.

Through building capacities and regular follow up activities, the collection of ongoing data at the Nenasala center level were promoted throughout the period. As a result, Nenasala log books were being maintained by the center operators for the purpose of maintaining the day to day administrative and usage data which will be useful for measuring the performance.

In addition, several periodic and independent evaluation surveys were also carried out under the ICTA central M&E unit, to assess the development outcomes and impacts of the Nenasala project. Furthermore, the Nenasala project management team, in collaboration with the M&E team, a regular field visits were also conducted to Nenasala center on random basis to ensure the quality of implementation.

The Nenasala Management team organize regular capacity building programmes for operators aiming to upgrade their day to day management skills as well as enabling them to improve the visibility of the Nenasala centers in the community. These programmes were systematically, monitored by the M&E team using different M&E tools

Read MORE on Nenasala project

In Essence

To improve and enhance the digital literacy among the grassroots.

There are 1005 Nenasalas being implemented island-wide.



The e-Society programme was implemented under eSri Lanka programme to promote the innovative use of ICT to meet the social and economic needs of the most vulnerable communities in Sri Lanka; to develop approaches to scale up successful applications; and to empower civil society with affordable access to information, communication, and relevant local content.

These projects were initiated through a funding mechanism which includes three types of grant programmes – the Community Assistance Programme (CAP), Partnership Assistance Programme (PAP) and the Replication Assistance Programme.

The Vision

Contemporary Sri Lanka whose national economy is significantly contributed to by the rural communities – in other words “taking the economy to the people”

Information and Communication Technologies (ICTs) have had a significant impact on the lives of people – bringing them closer together, making differences less important and amplifying economic activity and growth. However, rural Sri Lanka, where nearly 70% of the population lives, is yet to profit from these developments. The overall goal of the e-Society Programme is to promote the innovative use of ICT to meet the social and economic needs of the most vulnerable communities in Sri Lanka; to develop approaches to scale up successful applications; and to empower civil society with affordable access to information, communication, and relevant local content.



To use knowledge and information to move the centre of gravity of power, influence and opportunity, back to the rural masses, the following strategies are outlined:

  • Raise awareness within society about the uses and benefits of ICT through a strategic communications campaign.
  • Develop multi-stakeholder partnerships in ICT4D. These partnerships will network ICTA to other organizations and institutions that are engaged in promoting an e-Society.
  • Establish a fund that will adopt a bottom up approach to solicit and develop innovative solutions using ICT to benefit rural poor, women, displaced persons.
  • Introduce and mainstream ICT in rural communities to provide increased opportunities for economic growth and an improved quality of life.
  • Enhance the capacity of stakeholders by developing & delivering appropriate training programmes.


Project Outputs

  • ICT services to meet priority needs for a specific community
  • Local content, local languages and local radio programmes
  • Training opportunities for women and youth
  • Social entrepreneurship opportunities for local communities
  • A communication platform for cultural dialogue
  • Utilizing community capacity to implement projects and meet local needs

Project Outcomes

  • Increased awareness among disadvantaged groups on how ICT can benefit lives
  • Increased participation at the grassroots level in developing villages and rural localities
  • Development of partnerships between communities, civil society, public and private sectors.
  • Increased economic opportunity and equity through wide use of ICT in agriculture, health, education
  • Empowerment of women and youth

In Essence

To facilitate access to ICT amongst the most vulnerable groups in Sri Lanka and to ensure that the benefits of ICT flow to these groups the ICTA has implemented over 200 projects across the country.

These projects were initiated through a funding mechanism which includes three types of grant programmes – the Community Assistance Programme (CAP), Partnership Assistance Programme (PAP) and the Replication Assistance Programme.

  • e-Society Development Initiative
  • e-Village
  • Local Conten
  • Raise awareness within society about the uses and benefits of ICT through a strategic communications campaign.
  • Develop multi-stakeholder partnerships in ICT4D. These partnerships will network ICTA to other organizations and institutions that are engaged in promoting an e-Society.
  • Establish a fund that will adopt a bottom up approach to solicit and develop innovative solutions using ICT to benefit rural poor, women, displaced persons.
  • Introduce and mainstream ICT in rural communities to provide increased opportunities for economic growth and an improved quality of life.
  • Enhance the capacity of stakeholders by developing & delivering appropriate training programmes.
  • Community Assistance Programme – CAP ( for communities ) – 143 seeds grants awarded, Sustainability is 35%
  • Partnership Assistance Programme – PAP ( for organizations ) – 35 grants awarded, Partnered with Govt, NGO, Private Sector, over 70% Sustainable and Replicable
  • Replication Assistance Programme – RAP – 44 grants awarded

Public Wi-Fi

Public Wi-Fi

Community access to computer and Internet technology is an essential resource, connecting people to the information and skills required in the modern digital world. By increasing the availability of affordable high-speed Internet access throughout the country, it has the competency to promote economic development and social inclusion. This project aims to accelerate the government’s efforts in enhancing Internet accessibility for Sri Lankan citizens to accelerate economic, social and educational opportunities.
With this vision, the Information and Communication Technology Agency (ICTA) initiated the roll out the ‘Public Wi-Fi’ project under the 100-day program of the Government. The program is being spearheaded by the ICTA along with the support of the internet service providers in Sri Lanka including Sri Lanka Telecom, Dialog, Mobitel, Lankacom, Lanka Bell and Etisalat. The main objective of this program is to allow Sri Lankan citizens to be able to freely access to the internet for a variety of purposes. It is anticipated that access to online information will allow the citizen to pursue goals in education, employment, entrepreneurship, health, governance, etc. The main beneficiaries of this initiative are rural community including unemployed, youth, women and marginalized communities to access the Internet for their day to day information search with an affordable cost.
Public Wi-Fi services play a significant role in individual, group, or a community through access to information and other related services once used effectively and recognizing their potential. Moreover public access to internet help users to be well informed on various issues prevailing in and outside their society, through various informational services. For instance, farmers who use public Wi-Fi can obtain information on agricultural services from the web and able to increase their agricultural productivity through investing in better methods of production and fertilizers. Apart from agriculture, rural people engage in small-scale business activities can use the internet to find more market opportunities. Developing agriculture and business activities can contribute to improving the living conditions in rural areas. Easy access to information and communication services has given agriculture and businesses significantly improved access to markets for agricultural produce and other business products. The Public Wi-Fi project therefore has the potential to assists farmers and business community by providing them with modern technology, as new markets are established for internet base selling of their products and services.
Public Wi-Fi project also plays a role in relation to communication as social media networks are very popular mode of communication in todays’ world. It is evident communication enabled via social networks maintained by families, friends and also customers through the internet.

Current Status
In the first phase of this project, 1000 public locations across the country will be provided with the Wi-Fi service and the first 560 locations are now operational throughout all districts, with the 500 remaining locations to be completed by the end of 2017. Inaugurated by the Hon. Prime Minister Ranil Wickramasinghe on 30th March 2015 at the Colombo Fort Railway station. On this day a total of 26 free Wi-Fi zones have been established and Kandy, Polonnaruwa, Matara, Jaffna, Galle, Peradeniya, Katunayake, Ratnapura, Dehiwala, were among the first cities to get the public Wi-Fi service which was promised by the present government before the presidential election. Currently there are 172,849 users registered for this service. With this project, main public locations such as all state universities, railway stations, bus stands, hospitals, public parks, libraries, museums and certain government offices were upgraded with the public Wi-Fi Facility.

232042 Users 600 Locations 21021 GB Usage

Following is the district wise distribution of public Wi-Fi locations with their statistics.

# District Number of Wi-Fi Locations #  District Number of Wi-Fi Locations
1 Ampara 19 13 Killinochchi 1
2 Anuradhapura 20 14 Kurunegala 30
3 Badulla 46 15 Mannar 5
4 Batticaloa 7 16 Matale 3
5 Colombo 152 17 Matara 12
6 Galle 23 18 Moneragala 2
7 Gampaha 45 19 Mullaitivu 0
8 Hambantota 13 20 Nuwara – Eliya 11
9 Jaffna 17 21 Polonnaruwa 9
10 Kalutara 21 22 Puttalam 10
11 Kandy 32 23 Ratnapura 8
12 Kegalle 8 24 Trincomalee 11
13 Killinochchi 1 25 Vavuniya 5


The highest number of data usage is reported from Colombo, Gampaha, Badulla, Kandy, Kurunegala, Galle and Anuradhapura districts and there are over 100,000 connections reported in Colombo and over 1500 GB total usage as well. Following map depicts all the Wi-Fi locations implemented island wide.

Map of the public Wi-Fi Locations

In order to make this service a more easy to use, user –friendly experience, ICTA has engineered a common registration and authentication platform that provides a common Wi-fi User management solution. By using this common platform, regardless of the network used, a citizen can have an account registered and start using Wi-Fi service. Once logged into the portal, it requires to fill user details including the National Identity Card number (NIC). Upon confirmation of the NIC and the mobile number registrant can start using the Wi-Fi service around the country irrespective of the service provider. The advantages of this platform includes:

  1. Easy access to the Public Wi-fi service
  2. Maintain your device
  3. Synchronized social media
  4. Submit feedback, complains and issues
  5. Personal profile manager
  6. Check remaining data balance
  7. Summarize last login details


The Government Call Centre (GIC), 1919, has been designated to handle inquiries regarding the Public Wi-Fi services by general public and assist them to use the system. Further details on the project available at the web link: .




Public Wi-Fi systems have a promising future in a country where data usage is growing rapidly. During year 2016, the internet penetration in Sri Lanka shows a remarkable growth of mobile broadband connections and an exceptional growth of fixed the internet connection demand and the country is making a digital hub with the growth of e-commerce industry in Sri Lanka. Sri Lankan’s general lifestyle has changed with the internet penetration growth within last few years. The projects such as Public Wi-Fi will have significant impact on leveraging the internet usage in the country and one of the major aspects that have enriched and enhanced in Sri Lankans’ lifestyle is the easy accessibility to the internet via smartphones and other technological devices. It plays an integral part in our day to day life by facilitating us with information search and use of social media networks for communication. As the use of internet penetration continue to improve the services such as mobile banking, online utility bill payments, and online shopping.

However, it is important to note that Sri Lanka’s average internet usage is increasing gradually with regards to the previous decade. According to the recent internet usage statistics the number of active internet users in Sri Lanka is more than 5 Million. The reasons behind the growth of the internet penetration Sri Lanka are smartphone usage, the popularity of social media channels, the growth of e-commerce, the growth of academic systems, the growth of digital marketing efforts, online jobs, and the industrial and commercial factors.


Way Forward

As the project progress is ensured, ICTA is looking forward for achieving the 1000 public Wi-Fi locations by the end of year 2017. Once fully deployed, the project will serve over 10 million concurrent users in its initial 12 months and shall scale up to 15 million and more users. ICTA will further promote public Wi-fi locations countrywide offering internet services and connecting citizens seamlessly to Government online services. The concept of managed services shall be leveraged all throughout the project, not only ensure rapid rollout, a responsive service, allow economies, and other aggregation derived benefits, but also to create commercial opportunities for private sector participants that would redound to greater economic benefit through expanded services for all. For instance, ICTA will introduce additional technological services such as location based advertising campaign while improving the public Wi-fi service.

In Essence

Implementation of an effective promotions, education and awareness creation activities for adaption of Digital devices and technologies by the Citizens.

All citizens of Sri Lanka

e-Swabhimani – The National Best e-Content Award

e-Swabhimani – The National Best e-Content Award

The purpose of this project is to demonstrate the creativity and diversity of locally developed content and to find digital solutions that have a strong impact on the society


  • To promote and popularize the development of relevant e-Content and application as per the local requirement.
  • To recognize and incentivize the best e-Content and application creators, introduce them to the world market.

In Essence


Ministry of Telecommunication and Digital Infrastructure

A wide range of content are developed that would serve the needs of society.

e-Heritage Programme – Cutting-edge Digital Heritage Information

e-Heritage Project



Heritage tourism has emerged as one of the most successful types of modern tourism. However, at present, the access to information on cultural heritage is limited and scattered. The accuracy and consistency of available information are also of concern.

Therefore, the ICTA initiated the ‘e-Heritage Project’ to introduce cutting-edge technology for the storage and dissemination of information on the cultural heritage of Sri Lanka.

It is a three-year (2016-2018) project, implemented in close collaboration with the Ministry of Education and other national stakeholders. The ICTA will obtain the support of service providers and experts in the fields of cultural heritage, archaeology and tourism promotion during the course of implementation. Sustainability will be ensured through the collaboration with stakeholders to enhance benefits to tourists, students, academia and the society.


The project’s aim is to improve tourists’ access to information, tourists’ knowledge on and satisfaction at heritage sites through a comprehensive digital heritage framework with view to raise Sri Lanka’s image as a ‘heritage destination’.

In Essence


  • Ministry of Education
  • Department of Archeology
  • Central Cultural Fund
  • Sri Lanka National Commission for UNESCO
  • Department of National Museums

The enhanced knowledge on cultural heritage sites and the satisfaction contribute to increase in the overall tourist (local and overseas) to Heritage sites, which directly impact positively on revenue from cultural Heritage sites.

Digital Health Project

Digital Health Project



The Digital Health programme of ICTA aims to create a ‘Digital Health Echo System’ in the country by introducing electronic health records and supportive information systems into the Government healthcare service whist creating an enabling environment for private sector, healthcare professionals, academia and all other stakeholders to engage effectively in implementing digital health across the country by end of December 2018.

Project Goal

To improve quality, safety, efficiency and patient centeredness in the service delivery of Sri Lankan state health sector using information and Communication Technology.

Project Purpose

The purpose of this project is to improve quality and efficiency in health care services provided by the government hospitals in Sri Lanka by implementing electronic medical record and supportive information systems in 300 government hospitals covering the National Hospital, Teaching Hospitals, Provincial and District General Hospitals, Base Hospitals and selected divisional hospitals throughout the country by end of December 2018.


1.    To increase the Electronic Medical Records coverage of the selected hospitals up to 80% from the total patients who access the health services
2.    To ensure availability of updated, accurate information for patient care and planning of health services.
3.    To improve quality and efficiency in service delivery, governance, accountability and effective use of resources of the government hospitals.
4.    To improve the capacity of health authorities to detect emerging and re-emerging diseases and take necessary preventive actions.

In Essence


Ministry of Health, Nutrition & Indigenous Medicine
Provincial Departments of Health Services
  • To increase the Electronic Medical Records coverage of the country up to 60% from the total patients who access the government health services.
  • To ensure availability of updated, accurate information for interested parties including policy makers, medical administrators, doctors and patients.
  • To improve governance, accountability and effective use of resources of the government hospitals.
  • To Improve interoperability of EHR by supporting national level frameworks
  • To improve the capacity of health authorities to detect emerging and endemic health problems and take immediate measurements to control such problems.

Implement Electronic Health Records Systems in 300 government hospitals
Electronic medical records for 60% of Sri Lankan population

Our Approach

Project Steering Committee
Chairperson – DGHS, Co-Chairperson – CEO or Representative of ICTA
Members : Ministry of Health – DDG (Planning), Director (HI), 9 Provincial Directors
ICTA: Director – Projects, Programme Manager, Project Manager (Digital Health)

Provincial Project Steering Committee
Chairperson and Co-Chairperson – PDHS and a Senior Medical Administrator (Where Necessary)
Members: Representatives of ICTA, Regional Directors of Health Services, Directors/MSs of selected Hospitals

e-Hospital Steering Committee
Chairperson – Director/MS of the Hsopital
Members: Representatives of ICTA, PDHS/RDHS Office,  Representatives of all layers of the hospital including administrators, medical officers, nurses, pharmacists, MLTs, minor staff, etc.

300 Government Hospitals

Hospital Health Information Management System (HHIMS) is a collaborative effort of the ICTA and the Ministry of Health implemented by the Digital Health project. It is a comprehensive, integrated information management system designed to manage health records/ information of hospitals. HHIMS also provides information on progressive health records of patients for informed decision making. ICTA possess the expertise, experience, materials including software in par with the international standards to implement the HHMIS in Sri Lanka.The system developed on FOSS platform is now have implemented in many Base and District hospitals such as follows.

  • Base Hospital Dambadeniya
  • Base Hospital Awissawella
  • Base Hospital Panadura
  • Base Hospital Mahaoya
  • District Hospital Dompe
  • District General Hospital Ampara
  • Base Hospital Horana
  • Base Hospital Homagama

Other Initiatives

Web based Document Management System for National Medicines Regulatory Authority (NMRA)
Computerization of National Blood Transfusion Service Sri Lanka (NBTS)
Inventory Management System for Department of Bio Medical Engineering Ministry of Health , Nutrition & Indigenous Medicine


Currently the employees of NMRA and NMQAL are facing huge difficulties when performing their duties as they have to manage a huge amount of paper based files and forms.Most of their working spaces have invaded by the mountains of files which make the working environment very complicated and stressful. Hence the management of NMRA has come up with an idea to get rid of this messy environment by moving to a possible computer based solution.As a result they have invited ICTA, the national consultancy agency for implementing IT based solutions within government organizations in Sri Lanka to team up with them to implement a proper web based solution.

Having accepted the invitation, ICTA conducted a process study at NMRA to identify their complex and interdependent functionalities and possible process reengineering opportunities as the first step.

Proposed web based Document Management System for National Medicines Regulatory (NMRA) is intended to manage the document processing related to issuing certificates for drugs, device and borderline products and activities of its sub division named, NMQAL. ICTA will assist them for future engagements in developing and implementing this system through their expertise of project management.


National Blood Transfusion Service (NBTS) is a special campaign under the Ministry of Healthcare, Nutrition and Indigenous Medicine. It has a unique role providing timely supply of quality assured blood and blood components and related laboratory, clinical, academic and research services for the entire government sector hospitals and for the majority of the private sector hospital in the country.

In order to manage Island wide operations efficiently and effectively, an information system was developed for NBTS, which act as a Management Information System (MIS) based on the primary information. It consists of several components such as Centre Management, User Management, Basic HRM, Donor Registration, Donation Management, Mobile Donation, Campaign Management, Receiving Counter Management, Request Counter Management, Issuing Counter Management, Blood & Blood Component Stock management, Inventory Management and Laboratories.

The system also facilitates decision making through a Decision Support System (DSS) providing a few dash boards enabling accurate planning and forecasting.

The ICT Agency of Sri Lanka is currently working in close collaboration with the National Blood Transfusion Service as the technical adviser to accomplish the Phase I of the National Blood Transfusion Service Information System (NBTSIS).


Being the center of procuring, distributing and maintaining the bio medical equipment and spare parts in Sri Lankan government hospitals, Bio Medical Engineering Department resides a huge responsibility with them. They are frequently troubled with keeping updated records on the locations of medical equipment and their spare parts in the current manual process. With the help of ICTA, Department of Bio Medical Engineering was able to figure out a solution addressing this issue. ICTA has done a comprehensive business analysis to understand the current situation and provided them with a better solution through introducing an efficient and effective inventory management system.

Contact Us

Project Management Unit- Digital Health Project
New Building,
Ministry of Healthcare,
Nutrition and Indigenous medicine,
T.B. Jayah Mawatha,
colombo 10.
T.P.: 011-2678099
Fax: 011-2678099