ICT Human Resources Capacity Building for Citizens and other stakeholders

Information and Communication technologies (ICTs) are increasingly being recognized as essential tools for development: tools that can empower citizens, enhance skills, increase productivity, and improve governance at all levels.
Government of Sri Lanka (GoSL) aims to use ICT to foster social integration, peace, economic growth and poverty reduction. A key anticipated outcome is more effective, citizen centered, and transparent government through ICT enabled governance.
The   Government’s objective is to enable its citizens to engage in policy making of the government and contribution towards good governance. The “free Wi-Fi” programme was spearheaded by the ICTA along with the support of all telecommunication operators in Sri Lanka. The objective of this program was to facilitate easy and affordable access to the Internet for the Sri Lankan citizens.
In the past, many rural ICT development strategies in Sri Lanka did not achieve their intended targets and outcomes. This was mainly due because the people were not fully aware of the benefits of such programs and could not adapt the contents of such programs to their day to day activities. The situation is somewhat similar in many other countries of the world.

Successful ICT enabled projects must be:
1.    suitable to the level of a given country’s development
2.    relevant to the needs of targeted users
3.    integrated with infrastructure, applications, and skills development
4.    designed and implemented within a broader process of institutional and business process change
5.    coordinated as one part of an overall national development strategy
6.    continuously monitored and evaluated for feedback

Scope of work
The proposed scope of work will consider above matters and offer practical solutions to fill in the gaps. Its main role is social mobilization of ICT development strategies. Our methodology is to while encouraging and guiding them, make people aware that the use of these facilities, will lead to successful ICT enablement of citizens.

And the expected project impact is empowering people with practical ICT skills that can be used for their day to day activities, promote entrepreneurship, and expand their income through the use of ICT technologies and to act as citizen journalists for national development. This will facilitate the development of an environment conducive to the achievement of the nation’s intellectual, cultural, and social aspirations through ICT.

In Essence

Trained Knowledge Agents effectively and increasingly use social media and emerging ICT technologies for promoting citizen journalism, good governance, and disaster risk management in societal development

Pilot phase
•    Implemented and established 60 SMART Social Circles in 60 Grama Niladhari divisions over the country
•    Created 600 Knowledge agents in the selected divisions
•    Established the BETA version of the SSC website
2nd stage
•    In the process of implementing 800 SMART social circles in 800 Grama Niladhari divisions, covering all the provinces in the country.


•    To promote active partnership among citizens to organize, integrate and provide user-friendly on-line information and services
•    To build networks among entrepreneurs, administrators, activists, educators, and innovators, who are working to create change through social media
•    To establish research and development center for Citizen Journalism.
•    To link with industry and global knowledge centers
•    To produce Citizen Journalists in demand locally and internationally

Above mentioned objectives are expected to be achieved by creating an island-wide network of SMART social circles; with knowledgeable, experienced & responsive citizens by using social media and emerging technologies

Project Vision:

To be the foremost social movement to foster ethical and responsible use of Social Media and other emerging communication technologies in citizen journalism, good governance, disaster risk management etc.

Project Mission:

To provide strategic, technological & commercial foundation needed to encourage, and promote use of all social media and emerging Information & Communication Technologies and develop an environment conductive to the achievement of the nation’s intellectual, cultural and social aspirations through ICT.