Digital Government is a process of reform in the way governments work, share information, engage citizens and deliver services to external and internal clients for the benefit of both government and the clients that they serve. There are three major stakeholders of eGovernment namely, the Government, citizens and businesses. Digital Government improve delivery of services to citizens, businesses and employees; engage citizens in the process of governance through interaction; empower citizens through access to knowledge and information and make the working of the government more efficient and effective.
Digital Government brings about change in two main aspects of government. Firstly, eGovernment improves the internal aspect of government by increasing administrative efficiency and rationalization of decision making. Secondly, it impacts on the external aspect of government by improving relations between the government and the citizen and businesses largely through the provision of online administrative services and information.
With the rapid progression in information and communication technologies, governments are able to deliver more sophisticated digital services to their stakeholders. However, if no proper training is done, the usage of e-services can be very poor. Therefore, the future development of electronic government depends vastly on on-going and systematic education of government employees and users. Most effective learning approach would be eLearning rather than traditional classroom training.
e Learning with a topic of eGovernment is very new and still rare. One of the reasons for this are special circumstances by which it differs from “conventional” eLearning in the scope of school or universities, like an emphasis on learning on demand, wide geographic distribution of participants and very frequent change of contents.
Sri Lanka government, that is public administration where wide geographic distribution of participants including all public organization, departments and communities and so on, is no easy task. It has to co-ordinate more than 1.3 million of government employees (Annual Report 2014 – Central Bank of Sri Lanka), in lots of different departments and functions, and often has to do it on a shoe-string budget.
The way of government employees training, complex organizational hierarchies, and a shoe-string budget, that’s like a list of requirements for eLearning platform while lots of businesses and organizations of all kinds and stripes have embraced eLearning as the way forward for training their staff. And while innovations can often be a hard sell in government organizations due to small budgets and conservative mindsets, by this point eLearning platform can be used as an invaluable business tool, and can be adopt for all government departments and organizations big and small.