ICT in Education sector
Digital Government is a process of reforming the way the government works, shares information, engages with citizens and delivers services to external and internal clients for the benefit of both the government and the clients that they serve. There are three major stakeholders of ‘eGovernment’, namely, the Government, citizens and businesses. Digital Government improves delivery of services to citizens, businesses and employees; engages citizens in the process of governance through interaction; empowers citizens through access to knowledge and information and makes the working of the government more efficient and effective.
Digital Government brings about change in two key aspects of government. First, eGovernment improves the internal aspect of government by increasing administrative efficiency and rationalization of decision making. Secondly, it impacts on the external aspect of government by improving relations between the government, the citizens and businesses, mostly through the provision of online administrative services and information.
Traditional vs Future
With the rapid progression in information and communication technologies, governments are able to deliver more sophisticated digital services to their stakeholders. However, if no proper training is done, the usage of e-services can be very poor. Therefore, the future development of electronic government depends on continuous systematic education of government employees and users. The most effective learning approach for this would be ‘eLearning’ as compared to traditional classroom training.
The topic of ‘eLearning’ along with that of ‘eGovernment’ is a new concept. It’s key differentiation from ’conventional’ eLearning in the scope of school or universities, includes emphasis on ‘learning on demand’, wide geographic distribution of participants and frequent change of content.
The need to govern
The public administration of a wide geographic distribution of participants which includes public organizations, departments and communities, is no easy task for the Sri Lanka government. It has to co-ordinate over 1.3 million government employees (Annual Report 2014 – Central Bank of Sri Lanka), under varied departments and functions; most often within limited budgets.
Issues in programmed such as government employee training, where there is a need to deal with complex organizational hierarchies, while working within a limited budget, lead to the need of adopting platforms such as eLearning For this reason, many businesses and organizations have embraced eLearning as the way forward for training staff. Therefore, eLearning platform can be used as an invaluable business tool for all government departments and organizations of all sizes.